Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@luxehabesha.com
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at info@luxehabesha.com

Damages and Incorrect Goods

If items arrive damaged, incorrect, or are lost, we can issue a refund or replacement with photo or video proof. In these cases, you do not need to return the item.

Change of Mind

If the item is intact but unwanted, we do not offer full refunds due to high shipping costs already incurred. However, you may return the item at your own expense to our return address, and we may resell it if it meets our quality standards.

Return Conditions

Goods must be returned within 14 days after receipt. After this period, returns are not possible.

The buyer is responsible for choosing a suitable logistics method, including customs clearance. If the wrong logistics method is chosen (e.g., customs clearance not completed), our warehouse cannot receive the goods.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

Perishable goods (food, flowers, plants)

Custom products (special orders, personalized items)

Personal care goods (beauty products)

Hazardous materials, flammable liquids, or gases

Sale items and gift cards

Exchanges

The fastest way to get what you want is to return the item you have (if eligible), and once the return is accepted, make a new purchase.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be returned in their original condition and packaging, with proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since approval, please contact us at info@luxehabesha.com